Posted on: December 21, 2025
Employer: Australia Zoo
Job ID: AZ-Retail-CSA-FT-2025
Employer Information
Australia Zoo
Industry: Tourism / Retail / Hospitality
Business Size: Large organisation
Business Locations: Multiple (Australia-wide)
Active Job Postings: Ongoing
Australia Zoo is an equal opportunity employer that values diversity and inclusion. We actively support equal employment opportunities for women, people with disabilities, and individuals from all cultural backgrounds.
Work Location
Australia Zoo
Queensland, Australia
Work must be completed on site. Remote work is not available.
Job Description
Australia Zoo is seeking enthusiastic, customer-focused Customer Service Attendants (Retail) to join our Retail team on a full-time, permanent basis. This role is ideal for individuals who enjoy working with the public, have strong communication skills, and thrive in a fast-paced, high-performance environment.
Retail Customer Service Attendants play a key role in delivering exceptional guest experiences by providing product advice, handling transactions, and maintaining clean, well-presented retail spaces throughout the Zoo.
Job Overview
| Job Overview | Details |
|---|---|
| Job Title | Customer Service Attendant (Retail) |
| Employer | Australia Zoo |
| Location | Queensland, Australia |
| Work Arrangement | On-site only |
| Employment Type | Permanent, Full-time |
| Weekly Hours | Full-time hours (as rostered) |
| Schedule | Weekends, public holidays, school holidays |
| Start Date | As soon as possible |
| Education Requirement | Not specified |
| Experience Required | Experience in a similar role preferred |
| Language | English |
Responsibilities
As a Customer Service Attendant (Retail), your responsibilities include:
- Welcome and greet customers, assisting patrons with enquiries
- Provide a high level of customer service to guests throughout retail stores and other Zoo locations
- Operate point-of-sale systems, including cash and credit transactions
- Accurately provide change, receipts, and process refunds with approval
- Balance cash registers and complete end-of-shift procedures
- Maintain a clean, tidy, and well-presented retail environment
- Stock shelves and ensure accurate merchandising displays
- Conduct stock counts and report discrepancies to supervisors
- Describe product features and benefits clearly to customers
- Assist with crowd control and customer movement during shows and events
- Adhere to daily run sheets, department procedures, and performance indicators
- Receive, store, and manage large stock deliveries
- Stay informed about promotions, staff communications, and store updates
- Attend meetings as required by supervisors or Retail Management
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Requirements
The employer has outlined the following essential criteria:
- Availability to work weekends, public holidays, and school holiday periods
- Previous experience in a similar retail or customer service role
- Strong interpersonal and communication skills
- Ability to work effectively in a team and high-performance environment
- Long-term commitment to Australia Zoo
How to Apply
Apply online through the Australia Zoo Careers Portal.
Before starting your application, please ensure you have the following ready:
- Education history
- Employment history
- References
- Relevant qualifications (e.g., First Aid, if applicable)
- Details of achievements or additional skills
- Your availability
- Resume in PDF format (maximum size: 10 MB)
- Optional cover letter (PDF format)
Application Information Required:
- Full name
- Email address
- Phone number
- Position applied for
- Australian working status (Citizen or Permanent Resident)
- Resume upload
- Optional cover letter and message
Ready to Apply?
Submit your application today and become part of an iconic Australian wildlife and tourism organisation.
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