- Auckland, New Zealand
- Posted: 13 hours ago
- Promoted by: Hirer
Employer Information
- Company: DKSH
- Global Business Unit: Performance Materials (PM)
- Job Function: Client & Customer Services
- Requisition Number: 219408
- Location: Auckland, New Zealand
DKSH is a trusted partner helping companies grow across Asia and beyond. Our mission is to enhance lives by connecting people with high-quality products, services, and insights across Consumer Goods, Healthcare, Performance Materials, and Technology.
Work Location
Auckland, New Zealand
This is an on-site role supporting local operations.
Job Description
DKSH is currently seeking a Customer Care Representative to join the Performance Materials Supply Chain team in Auckland. This role plays a key part in delivering excellent customer service, managing customer orders end-to-end, and supporting smooth delivery outcomes.
The Performance Materials business provides innovative food ingredients and raw material solutions to industries including pharmaceuticals, coatings, plastics, personal care, and agriculture.
Job Overview
| Job Overview | Details |
|---|---|
| Job Title | Customer Care Representative |
| Company | DKSH |
| Business Unit | Performance Materials |
| Location | Auckland, New Zealand |
| Department | Supply Chain |
| Job Function | Client & Customer Services |
| Employment Type | Full-time |
| Requisition Number | 219408 |
Key Responsibilities
As a Customer Care Representative at DKSH, you will be responsible for managing customer orders from entry through to delivery, while providing day-to-day sales support and administrative assistance. The role requires strong attention to detail, confidence with numbers, and sound decision-making to ensure accurate pricing, orders, and customer satisfaction. You will carry out the following:
- Deliver high-quality customer service and respond promptly to enquiries
- Accurately enter and manage customer orders, pricing, and adjustments
- Provide sales support and administrative assistance, including order confirmations and reporting
- Monitor outstanding orders and proactively manage delivery issues
- Apply strong numeracy skills to validate quantities, pricing, credits, and invoices
- Make informed decisions to resolve customer issues within agreed guidelines
- Ensure compliance with regulatory and safety requirements
- Support DIFOT and customer service performance targets
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Requirements
DKSH requires candidates who have:
- Strong communication, organisational, and administrative skills
- High attention to detail with confidence working with numbers
- Sound judgement and effective decision-making ability
- Proactive, solutions-focused, and eager to learn
- Confident using IT systems such as Excel and Word (SAP experience is an advantage)
- Previous experience in customer service, sales support, or supply chain is beneficial
How to Apply
Please apply online with your CV and a cover letter outlining your suitability for the role.
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