- Posted on: January 2026
- Employer: Shosha
- Job Reference: Internal Retail Posting
Employer Information
Shosha
- Industry: Retail & Consumer Products
- Business Type: Vape, Vaporizer, Hookah & Smoking-Related Products
- Ownership: 100% New Zealand owned
- Business Size: Large retail group (119+ stores nationwide)
Work Location
- Papatoetoe, Auckland, New Zealand
- Work must be completed on site. Remote work is not available.
Job Description
Shosha is currently seeking enthusiastic, customer-focused Retail Assistants to join its Papatoetoe, Auckland store. This opportunity is suitable for individuals who enjoy customer interaction, retail operations, and working in a fast-paced store environment.
Shosha operates within an innovative and rapidly growing retail industry and is looking for reliable team members who are passionate about delivering excellent customer service and supporting daily store operations.
Job Overview
| Job Overview | Details |
|---|---|
| Job Title | Retail Assistant |
| Employer | Shosha |
| Location | Papatoetoe, Auckland, New Zealand |
| Work Arrangement | On-site only |
| Employment Type | Part-time |
| Industry | Retail & Consumer Products |
| Schedule | Rostered shifts including weekends |
| Start Date | As soon as possible |
| Vacancies | As per operational requirements |
Responsibilities
As a Retail Assistant, your responsibilities will include:
- Providing excellent customer service to all customers
- Assisting customers with product selection and inquiries
- Completing daily store operations and procedures
- Handling customer queries, concerns, and issues professionally
- Staying up to date with product knowledge and new technology
- Packing and processing online orders when required
- Maintaining daily stocktake and inventory procedures
- Keeping the store clean, organised, and presentable
- Supporting the Store Manager with daily operational tasks
- Ensuring sales transactions and inventory are accurately recorded
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Requirements
The employer has outlined the following requirements:
Essential Requirements
- Previous experience in a retail environment
- Strong communication and listening skills
- Customer service experience
- Basic computer literacy
- Reliable, enthusiastic, and professional attitude
- Availability to work weekends as part of a roster
- Ability to work at least one full weekend day
Desirable Experience
- Vaping or related retail industry experience
- Sales experience in a retail setting
Work Environment
This role involves:
- Working on site in a retail store environment
- Regular customer interaction
- Standing for extended periods
- Handling stock and store displays
- Working rostered shifts including weekends
- No remote work option
Employer Screening Questions
Your application may include the following questions:
- How many years of experience do you have in the retail industry?
- How many years of experience do you have as a Retail Sales Assistant?
- How many hours are you available to work per week?
- Do you have customer service experience?
- Do you have experience in a sales role?
- What best describes your right to work in New Zealand?
How to Apply
Interested candidates are encouraged to apply directly through the employer’s recruitment platform or the job posting where this role was advertised.
Please note:
Applicants must have valid working rights in New Zealand.
Be cautious when applying and do not provide banking or credit card details during the recruitment process.
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