The Tooth Company Orthodontics is hiring an Orthodontic Receptionist for its practice at Smales Farm, Takapuna, Auckland, New Zealand. This is a permanent, part-time position offering set weekday hours on Wednesday, Thursday and Friday. The role provides an opportunity to join a friendly, professional and established specialist orthodontic team.
The employer is seeking a friendly, confident and highly organised receptionist who can manage front-desk operations, appointments, patient enquiries, accounts and general administration while providing a welcoming experience for patients and families.
Job Overview
| Feature | Details |
|---|---|
| Employer | The Tooth Company Orthodontics |
| Job Title | Orthodontic Receptionist |
| Location | Smales Farm, Takapuna, Auckland |
| Work Location | Orthodontic practice / On site |
| Salary | Not specified |
| Hours | Wednesday 8:00am–5:30pm; Thursday 8:00am–5:30pm; Friday 8:30am–4:30pm |
| Employment Type | Permanent, Part-Time |
| Schedule | Wednesday, Thursday and Friday |
| Experience | Previous dental or orthodontic experience is an advantage but not essential |
| Education | No specific qualification stated |
| Work Setting | Specialist orthodontic practice |
| Company Benefits | Full training, professional team environment and development opportunities |
Key Responsibilities
As an Orthodontic Receptionist, your main duties will include:
- Welcoming patients and families into the orthodontic practice.
- Answering phone calls, emails and patient enquiries.
- Managing appointments and maintaining an efficient orthodontic diary.
- Booking and coordinating new patient consultations.
- Following up with patients and managing appointments.
- Managing patient accounts, payments and payment plans.
- Completing general orthodontic administration.
- Communicating with patients, parents, clinicians and other dental practices.
- Supporting the Practice Manager with the smooth day-to-day operation of the practice.
- Helping ensure patients receive a positive experience throughout their treatment.
- Providing professional and friendly customer service at every point of contact.
- Working closely with the Specialist Orthodontist and clinical team.
Shift Requirements
This is a permanent part-time position with a fixed three-day schedule:
- Wednesday: 8:00am – 5:30pm
- Thursday: 8:00am – 5:30pm
- Friday: 8:30am – 4:30pm
Applicants should be available to work these scheduled days and hours and should be comfortable working in a busy specialist orthodontic practice.
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Qualifications
The following qualities and experience are needed to qualify for the job:
Education
No specific formal qualification is stated for this position.
Full training will be provided to the successful candidate.
Experience
Previous dental or orthodontic experience would be an advantage but is not essential.
The employer is particularly interested in candidates who have strong administration skills, a positive attitude and the ability to communicate effectively with patients and families.
Skills
- Friendly and confident communication skills.
- Excellent organisation and attention to detail.
- Ability to manage multiple priorities in a busy environment.
- Strong administration skills.
- Professional communication and presentation.
- Confidence using computers and learning new systems.
- Strong customer service skills.
- Ability to communicate with patients, parents, clinicians and other dental practices.
- Ability to work independently and as part of a team.
- Reliable and responsible approach to work.
- Positive attitude and willingness to learn.
- Genuine interest in helping patients and providing a great experience.
Work Conditions and Physical Capabilities
The position involves working on site at The Tooth Company Orthodontics at Smales Farm on Auckland’s North Shore.
The successful candidate will work in a busy reception and administration environment, regularly communicating with patients, parents, clinicians and other dental professionals. The role requires the ability to manage multiple administrative tasks while maintaining a professional and welcoming reception experience.
Personal Suitability
The ideal candidate should be:
- Friendly
- Positive
- Confident
- Highly organised
- Reliable
- Professional
- Customer-focused
- Detail-oriented
- Responsible
- Self-motivated
- A strong communicator
- Comfortable working independently
- A good team worker
- Willing to learn
- Committed to providing excellent patient service
Benefits Offered by the Employer
- Permanent part-time employment.
- Fixed weekday schedule.
- Opportunity to work with an established specialist orthodontic team.
- Friendly and professional working environment.
- Full training provided.
- Opportunity to develop strong dental and orthodontic administration skills.
- Support from the Practice Manager, Specialist Orthodontist and clinical team.
- Modern workplace at Smales Farm.
- Convenient access to cafés and eateries at Smales Farm.
- Opportunity to become an important member of a close-knit practice team.
How to Apply
Interested and eligible candidates can apply for the Orthodontic Receptionist position with The Tooth Company Orthodontics by submitting their application through SEEK.
The employer stated that it will begin contacting successful applicants from Monday, 28 September 2026 to arrange interviews.
For more information about the practice, applicants can visit thetoothcompanyortho.co.nz.
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