PetO is hiring a Retail Assistant – Pet Superstore for its store in Eastgardens, Sydney, New South Wales, Australia. This is a casual position offering $34.76 to $48.67 per hour and is suitable for enthusiastic people who genuinely love animals and enjoy providing friendly, helpful customer service.
The employer is seeking a motivated and customer-focused retail assistant who can interact with pet-loving customers, provide helpful advice, support store operations and create a welcoming shopping experience for pet parents. The role is ideal for someone who enjoys working in a fun, energetic environment and is comfortable working around dogs and other pets.
Job Overview
| Feature | Details |
|---|---|
| Employer | PetO |
| Job Title | Retail Assistant – Pet Superstore |
| Location | Eastgardens, Sydney NSW |
| Work Location | Pet retail store / On site |
| Salary | $34.76 – $48.67 per hour |
| Hours | Casual hours, based on availability |
| Employment Type | Casual/Vacation |
| Schedule | Flexible casual shifts, including weekends |
| Experience | Retail experience is preferred but not essential |
| Education | No specific qualification stated |
| Work Setting | Pet retail store |
Key Responsibilities
As a Retail Assistant, your main duties will include:
- Welcoming customers into the PetO store.
- Providing friendly and helpful customer service to pet parents.
- Engaging with customers and discussing their pets and their needs.
- Providing helpful advice about pet products and care.
- Assisting customers with selecting suitable products for their pets.
- Supporting day-to-day retail store operations.
- Maintaining a positive and welcoming store environment.
- Working independently and taking initiative when required.
- Supporting the wider store team in achieving customer service and sales goals.
- Building positive relationships with customers.
- Helping create a fun and enjoyable shopping experience.
- Supporting PetO’s adoption-first approach and community activities.
- Working as part of an energetic and supportive retail team.
- Providing service that reflects the company’s focus on animal lovers and pet care.
Shift Requirements
This is a casual position with shifts based on the needs of the store and the successful candidate’s availability.
Applicants must be available to work weekends and should be comfortable working in a busy retail environment.
The role involves regular interaction with customers and their pets, as PetO stores are pet-friendly and may have dogs and other animals visiting throughout the day.
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Qualifications
The following qualities and experience are needed to qualify for the job:
Education
No specific formal qualification is stated for this position.
The employer is looking for people with a positive attitude, enthusiasm for animals and a willingness to provide excellent customer service.
Experience
Previous retail experience is preferred, particularly for candidates who have worked in customer-focused retail environments.
Experience as a Pet Shop Attendant or Pet Care Advisor may also be relevant, although the employer’s key focus is on finding people with a genuine interest in animals and a strong customer-first attitude.
Skills
- Genuine love of animals.
- Friendly and confident communication skills.
- Strong customer service skills.
- Customer-first attitude.
- Ability to interact comfortably with pet owners.
- Ability to provide helpful product advice.
- Ability to work independently and take initiative.
- Positive and enthusiastic approach to work.
- Ability to work in a busy retail environment.
- Reliable and responsible approach to work.
- Willingness to learn about pet products and care.
- Ability to work effectively as part of a team.
- Flexibility to work weekends.
- Interest in building a career in the pet retail industry.
Work Conditions and Physical Capabilities
The position involves working on site at the PetO store in Eastgardens, Sydney.
The successful candidate will work in a customer-facing retail environment where they will regularly interact with pet owners and their animals. PetO stores are pet-friendly, meaning employees may see and interact with dogs and other pets during their shifts.
The role requires candidates to be comfortable working in an energetic retail environment, assisting customers and supporting general store activities.
Benefits Offered by the Employer
- Casual employment with competitive hourly rates.
- Staff discount across the PetO group.
- Birthday gift.
- End-of-year celebrations.
- Yearly community events.
- Fun, energetic and supportive team culture.
- Genuine career progression opportunities.
- Access to development opportunities for future leadership roles.
- Positive customer-focused retail environment.
- Opportunity to work around pets and animal-loving customers.
- Pet-friendly workplace.
- Opportunity to become part of Australia’s independent pet retail industry.
- Convenient store location that may provide an opportunity to work closer to home.
- Opportunity to support local rescues, shelters and community events through PetO’s adoption-first approach.
How to Apply
Interested and eligible candidates can apply for the Retail Assistant – Pet Superstore position with PetO by submitting their application through SEEK.
For a confidential conversation about a career at PetO, applicants can contact Sarah at careers@peto.com.au.
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